Service centers
Since 1995, infrastructure outsourcing has been based on shared service centers (hosting, servers and applications, workstation management and support), Third-party Application Maintenance on dedicated service centers. NEURONES' 5 different types of service centers provide these industrialized services:
7 SUPPORT
CENTERS
1,350 professionals
24/7
Multilingual
Nanterre, Angers, Lille, Nantes, Francfort, Tunis and Timisoara
1 POOLED WORKSTATION
MANAGEMENT CENTER
20 people
Cloning
Packaging
Remote software distribution
Nanterre
7 SERVICE CENTERS
FOR SERVERS AND APPLICATIONS
450 specialists
Supervision, management
Scheduling, operations plan
Release management
Nanterre (x2), Courbevoie, Lyon, Bangalore, Singapore and Tunis
10 HOSTING CENTERS
15,000 virtual machines (VM)
Independent Internet service provider
All operators
Telecom infrastructure as failover
4 highly-certified (Tier 3+) partner hosting companies (multi-centers)
5 THIRD-PARTY
APPLICATION MAINTENANCE CENTERS
All ERP and applications
KM base, test tools, versioning
Nanterre, La Défense, Levallois, Nantes and Orléans
15
service centers dedicated to infrastructures
5
service centers dedicated to applications
1,700
people working in service centers
