Service centers
Since 1995, infrastructure outsourcing has been based on shared service centers (hosting, servers and applications, workstation management and support), Third-party Application Maintenance on dedicated service centers. NEURONES' 5 different types of service centers provide these industrialized services:
8 SUPPORT
CENTERS
1,450 professionals
24/7
Multilingual
Nanterre, Angers, Lille, Lyon, Nantes, Francfort, Tunis and Timisoara
1 POOLED DIGITAL
WORKPLACE CENTER
15 people
Mastering, Packaging
Remote software distribution
Patching, antivirus
Nanterre
7 SERVICE CENTERS
FOR SERVERS AND APPLICATIONS
550 specialists
Supervision, management
Scheduling, operations plan
Release management
Nanterre, Courbevoie, Lyon, Tours, Bangalore, Singapore and Tunis
10 HOSTING CENTERS
13,000 virtual machines (VM)
Independent Internet service provider
All telecom operators
Failover telecom infrastructure
5 highly-certified (Tier 3+) partner hosting companies (multi-centers)
5 THIRD-PARTY
APPLICATION MAINTENANCE CENTERS
All ERP and applications
Knoxledge base, test tools, versioning
Nanterre, Angers, Levallois, Nantes and Orléans
16
service centers dedicated to infrastructures
5
service centers dedicated to applications
2,600
people working on contracts