Service centers
Since 1995, infrastructure outsourcing has been based on shared service centers (hosting, servers and applications, workstation management and support), Third-party Application Maintenance on dedicated service centers. NEURONES' 5 different types of service centers provide these industrialized services:
5 SUPPORT
CENTERS
1,100 professionals
24/7
Multilingual
Nanterre, Angers, Lille, Tunis and Timisoara
2 POOLED WORKSTATION
MANAGEMENT CENTERS
20 people
Cloning
Packaging
Remote software distribution
Nanterre
5 SERVICE CENTERS
FOR SERVERS AND APPLICATIONS
350 specialists
Supervision, management
Scheduling, operations plan
Release management
Nanterre, Courbevoie, Singapore and Bangalore
11 HOSTING CENTERS
17,000 virtual machines (VM)
Independent Internet service provider
All operators
Telecom infrastructure as failover
Nanterre and Lyon (own facilities)
5 highly-certified (Tier 3+) partner hosting companies (multi-centers)
5 THIRD-PARTY
APPLICATION MAINTENANCE CENTERS
All ERP and applications
KM base, test tools, versioning
Nanterre, Levallois, Angers, Nantes and Orléans
12
service centers dedicated to infrastructures
5
service centers dedicated to applications
1,700
people working in service centers
