Managed services / Outsourcing

Outsourcing certain parts of an information system means facilitating a company's transformation, while ensuring long-term control of quality and costs.

NEURONES commits:

• its contractual liability concerning the agreed level of service,
• the various services components of its “Infrastructure” and “Applications” centres, adapted to each context,
• its know-how in matters of service desk, support (remote or local) to the workstation and supervision and operation of applications and networks, application support and third-party application maintenance,
• its service options such as hosting or ownership outsourcing.

Because well-run Outsourcing is synonymous with simplification, efficiency and savings, a unique outsourcing piloting structure is made available to NEURONES' clients, giving them the advantage of:

• the group's various complimentary offers and resources,
• the essential responsiveness allowing unique technical programme management and short circuits,
• rapid capitalisation on experience and know-how,
• direct supervision by General Management.

NEURONES' strengths:

• Progress plan for each instance of Outsourcing.
• Consistent processes and proven ITIL practices.
• Methodology documented, phase by phase (taking responsibility, operation, handover).
• 25 years experience of concrete and significant gains (20 to 25% less incidents in three years).
• Strong industrialisation from service centers.